SN
Sinenhlanhla N
1 reviews | Active since Nov 2022
26 Nov 2022, 18:14
Vodacom is ******
Yesterday on the 25th of November I visited Vodacom Westwood (KZN,Durban) I was the first in the que after me there were 2 Indian customers the lady who’s working for Vodacom insisted on helping those who came after me she literally chased me and said she will phone me after 3 hours, I knew that was never gonna happen.After 27 years of democracy Africans are still discriminated like that I’ve never thought big company like Vodacom would make me feel like that
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Replies (2)
Vodacom's replyOfficial
27 Nov 2022, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Nov 2022, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Dec 2022, 13:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to the management of the Vodacom shop in question for further assistance. Based on the feedback provided, the store made contact advised on what the delay was regarding your vetting application. Store confirms the matter is now resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to the management of the Vodacom shop in question for further assistance. Based on the feedback provided, the store made contact advised on what the delay was regarding your vetting application. Store confirms the matter is now resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2022, 13:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to the management of the Vodacom shop in question for further assistance. Based on the feedback provided, the store made contact advised on what the delay was regarding your vetting application. Store confirms the matter is now resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to the management of the Vodacom shop in question for further assistance. Based on the feedback provided, the store made contact advised on what the delay was regarding your vetting application. Store confirms the matter is now resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,