Vodacom is Quick to deduct extra money however non responsive to financial queries

<p>I recently took over an existing contract from my mother onto my name. Moving, opening and changing the contract went very smooth anyone was quick to help. </p> <p> </p> <p>The first debit order went off my bank account as well as an additional R230 on the 7 April 2017. I have since then contacted Vodacom 3 times about this matter particularly on the following dates:</p> <p>1. 10 April</p> <p>2. 24 April</p> <p>3. 2 May</p> <p> </p> <p>Everytime I was told I would be contacted back within 24 to 48 hours, well its been 16 working days and to date I have not been contacted again about this matter.</p> <p> </p> <p>I personlly think this is whole matter is unacceptable, Vodacom took extra money from my account which they are not entitled to this in my opinion is *****ing! Secondly, I contacted them 3 times how in 16 working days can they not contact me back not even once! How is this possible from a company with over 7800 employees?</p>