SN
Sinathi N

1 reviews | Active since Feb 2020

18 Feb 2020, 12:58

Vodacom is Purposely Misinforming & Taking advantage of customers for personal gain.

Vodacom has been dishonest & misleading from beginning of our contract engagement. I app**** for a specific cellphone model & understandably they couldn't approve it as I had no accounts in my name, They then promised me if I were to take any other cheaper model it would help boost my score & creditor track record. I then asked them how long will it take for the account to reflect on my credit report of which they told me "7 working days after your first installment." Pssht..10 days lapsed & I called again to ask what's the hold up & I was told "it'll appear after 30days from the day of your first installment." Psssht! After 30days dololo account on my record. I called again! They told me "Your account will reflect after 31 working days from the day of opening." Psssht! Today its been 42working days & they told me "Your account will appear on your ITC report after 6 months." CAN YOU FLIPPEN BELIEVE THIS?!!!!

I urge you Vodacom to deal with this matter within 24hours. I am not going to be taken for a ride any longer I am prepared to take this matter to Ombudsman & pursue further legal advice. I demand you follow suit & honour our agreement as I have done so or else I will not pay a single cent towards my account again.

0
Replies (2)
Vodacom
Vodacom's reply19 Feb 2020, 09:47
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SN
Sinathi N's update23 Feb 2020, 17:23
Reviewer Update
Nyee nyeey nyustomer my foot. You take customers for a joke. One of these days every wronged client will gather up & slap you with a class action law suite to compensate for all the emotional distress you inflict to hundreds of thousands of loyal customers. Take all the Due course you want, until you honour the deal you will not see a cent of my money & I'm taking further steps.