JL
Jeandre L
1 reviews | Active since Mar 2020
28 Mar 2020, 15:34
Vodacom is probably the worst ISP in South Africa
I thought telkom was bad but oh I was wrong. Vodacom makes Telekom's service look like a 5 star.
Started with a 40mbs. We got 20mbs. Upgraded to 100mbs after we discovered the FUP that we were told there is none. Still got 20mbs though. Spent countless hours on the phone with their ridiculously bad customer support. Every time it's the same lies.
It goes like this: Tell them about the 20mbs we are getting They tell us to send speed test results We send them They say "We'll call you tomorrow" We never get called and the same process starts again and again. Managers promised to call us, nothing.
This has been the worst of the worst customer support and ISP I have ever seen.
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Vodacom's replyOfficial
29 Mar 2020, 21:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2020, 21:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JL
Jeandre L's updateReviewer Update
20 Apr 2020, 19:3522 days later and been fed more lies and nothing has changed. In a time when their customers need it most to work from home and have online classes vodacom still fails to deliver anything promised. Would lower my rating to 0/5 if I could.
JL
Jeandre L's update20 Apr 2020, 19:35
Reviewer Update
22 days later and been fed more lies and nothing has changed. In a time when their customers need it most to work from home and have online classes vodacom still fails to deliver anything promised. Would lower my rating to 0/5 if I could.