1 reviews | Active since Jul 2017

19 Sept 2021, 11:18

Vodacom is playing dirty

Good morning, Vodacom let's you know when you sign up a new top up contract that it's not an open line and you cannot get additional charges on your account, if data or airtime is up you are required to purchase. They NEVER tell you that it can be purchased on your account. They then allow people to purchase on the account without the account holders consent and blame the account holder for not blocking the service that they created a loop hole for. They have put not verifications in place and allows anyone to abuse the system so they can sell data or airtime. No communication was relayed to the myself that these purchases are possible on the top up contract. Vodacom again is creating loop holes that they benefit from and only once someone like myself receive a bill and complain they say I can block it.

They sell to people on my account without ANY verification

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2021, 16:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team