Hellopeter
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Siphokazi M

1 reviews | Active since Jun 2023

12 Jun 2023, 13:44

VODACOM IS PIT😭

I have been begging Vodacom to cancel my data contract since April, last week l wrote to Hellopeter and Vodacom responded by promising to phone me back until today no call. I don't know what to do anymore l tried everything the only thing Vodacom did today was to send me another quotation because that's the only thing they want from us, service is more than poor no value for money whatsoever. The last option now is to change my bank details because l tried my best, they can list me l don't care. I will make sure l discredit them everywhere l go

0
Replies (2)
Vodacom
Vodacom's reply12 Jun 2023, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Jun 2023, 11:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate the following feedback has been sent to you via sms:

Please be advised that premature cancellation has been processed for the cellphone number *** effective 30 June 2023.  
Payment was made 2 May 2023. 
Please note that current invoice June 2023 was not included in the quotation meaning that you are still going to be debited. 
 Regards Consumer Website Team

Best regards,