SD
Shimi D

1 reviews | Active since Sept 2024

22 Jan 2025, 07:14

Vodacom is penalizing a fee of R100 for settling my bill earlier, it does not make sense

I thought settling a bill earlier than debit order date was a good practice and service provider appreciates it until i met vodacom that is now penalizing me a fee of R100 for settling a bill earlier. Can't wait to terminate my contract. No matter how the consultants that spoke tried to justify it, it will never make sense. 😏

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Replies (1)
Vodacom
Vodacom's reply22 Jan 2025, 08:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team