Vodacom is pathetic with such rogue behaviour.

Vodacom has been debuting my bank account for the past year. They were charging me for a device which I’ve never taken. I’ve been calling and following up with. Ida I’m every single day for the last week and all they are able to say js that the matter has been escalated. They have confirmed that the error is on their side as their records show that no device was delivered to me. Now that they have to refund me they take their own time but they weee extremely efficient in taking a payment from my bank account every single month.

I insisted on speaking to a senior manager today, Donovan Abrahams who promised to he call me back within a few hours to provide more feedback. I did not even get an acknowledgment of my mail to Donovan, never mind a call back.

Disgusted with this appalling behaviour from Vodacom, who has taken my funds from my account.

Lee-Ann