Vodacom is pathetic will be looking to move once i have a resolution on my current issue.

I have a Microsoft Tablet on contract that was damaged by accident. It is not insured and i am willing to pay to have it repaired however they have not been helpful at all over the past 3 weeks. I took the Tablet to the Durban Bluff Towers store to have it sent in to the repair center. Had to go back in to the Branch a week later to find out what is happening as no one bothers to call you from this company. Only to find out that it was just sent back to the store saying they are unable to repair it. The store Supervisor there is even more useless as he gave me the incorrect number twice for the call center. After getting the number myself and speaking to a Supervisor i was advised to take the device to another Vodacom shop. Which was done and once again they sent it to the repair center and once again i had to go into the Branch as no 1 bothers to call a customer back. I was then advised by this branch that it was once again sent back with nothing pertaining to why it cannot be repaired (All it needs is a new screen devices power still comes on). I then called the call center from the Branch which gave me a settlement of R5700 which is including the 20 months of data. Was advised that this is because i am cancelling early. However the lack of Service i am getting is why i am cancelling. Was also advised by Vodacom that i should take the device to a Microsoft store. I live in South Africa, Durban and there are 3 stores i am aware of (USA, London and Australia) not sure if they want me to fly there and sort it out.

Worst experience after being with them for over 10 years. This is what you get for being a loyal customer to the brand with a perfect credit history.