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Allyreza W

1 reviews | Active since Mar 2009

05 Aug 2025, 09:47

Vodacom is Pathetic, they cancelled my number even though i paid all that i osed them.

I am utterly upset with Vodacom. I paid the last money that I owed on number *** and they cancelled the number.

I had a payment arrangement that I should pay R400 end of June and the balance around R1,300 which i paid last week (while my ***) was still active and 2 days after the Final payment, they still cancelled my *** number which I've been using after 18 years ++++ I'm trying this and i will also escalate to ICASA for negligently cancelling my subscriber number *** even though I paid all that i owed Vodacom.

Vodacom thinks they are the Market bully because they have the most subscribers which......if they continue like this.....people will Migrate to other networks.

Allyreza *** Number that was Cancelled is ***

0
Replies (3)
Vodacom
Vodacom's reply05 Aug 2025, 10:09
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
AW
Allyreza W's update05 Aug 2025, 15:09
Reviewer Update
Thank you kindly, I will make arrangements with the deceased dept. so i can get the number back.
thank you again
Allyreza
AW
Allyreza W's update08 Aug 2025, 08:38
Reviewer Update
This Forum won't allow me to Post a New incident and instead have to use the same Post and add this thread, although it's not related to the first problem.

I mean..... every angle, every way you look at it, Vodacom is Pathetic disgusting. Perhaps the worse Company in the whole Republic....

My paid my Account on Wednesday which is subscriber # *** and till now my line is still suspended. When i called *** the whole of Thursday, i get a voice-prompt that says "we notice that you have made payment, please restart your phone in 2 hours for Service to be restored" which I've done 50 times yesterday.

Today, which is the 3rd day after i made payment, my line is still suspended. But why ???
I think i know Why ?
It's because they are the Market Bully, they think they are too Big and too untouchable, right ?
Take Cell-C for example, they are trillion times better and Superior or even MTN is superior !!
I don't know what to do anymore...
Today i just called *** again and a voice-prompt tells me to visit a Vodacom Shop and i know if i were to go to a V-shop, they'll tell me to call ***.
This number *** is Registered to my name and is sponsored and i pay my co-payment of around R1,100 every month, which I did on Wednesday, and why would they not open my lines ?