TM
Thamsanqa M

1 reviews | Active since Nov 2018

29 Nov 2018, 11:19

VODACOM IS PATHETIC N ARROGANT

Vodacom is clearly not on the ball with their legality. They are careless and have employees who are in on ********** contract activations. I have recently been contacted by MBZ INC, a legal company from Gauteng.(011) ********** who have been time-and-again sending me of an outstanding amount from a vodacom contract that was **********ly opened by CLEARLY INSIDE ASSISTANCE FROM WITHIN VODACOM, the contract which I jave subsequently disputed and it is part of an enquiry by the SAPS in Midrand(011) ********** , Case No: 293/9/2018. The contract was opened by someone Thamsanqa Magwaza who is using my id no. Clearly the person who assisted them from within VODACOM on Individual Application Form:ICA ********** either did not do their due diligence or is in on the deal. I have since sent affidavits to VODACOM, the legal company MDZ INC to no avail. Instead MY CREDIT SCORE HAS BEEN NEGATIVELY AFFECTED by a company, VODACOM, who are only interested in profits no matter how they are accrued.

I am sick and tired of companies who think they are bigger than the consumer, making us do reversals in Banks and bearing the cost of the reversals.

Then when you contact VODACOM you are received by arrogance. This company must be exposed. I will be contacting Carte Blanche about this action from VODACOM

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2018, 14:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team    
Vodacom
Vodacom's reply19 Dec 2018, 09:24
Official
Dear Thamsanqa,
  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Consumer Website Team(SA)