OM
OSKAR M

1 reviews | Active since Sept 2017

05 Sept 2017, 11:24

VODACOM IS PATHETIC MY PHONE CONTRACT HAS NOT BEEN WORKING SINCE APRIL 2017

IN MAY I CHANGED MY NUMBER FIRST THEY CHANGES THE WRONG NUMBER ON MY CONTRACT ! AFTER 2 WEEKS THEY ONLY FIXED IT , THEN I GOT A NEW NUMBER WHICH I PAY FOR EVERY MONTH AND JET I CAN NOT CALL OUT OR USE MY DATA . BECAUSE OF THE FIST MISTAKE THEY GAVE ME FREE DATA EXTRA AND CALL TIME BUT I COULD NEVER USE IT ! I PAY FOR A CONTRACT AND I CAN ONLY SEND PLEASE CALL ME 'S !!!!!!! ITS LIKE I HAVE A PRE PAYED PHONE I HAVE BEEN TO VODACOMS SHOP'S AND CALLED ON A NUMBER OF TIMES THEY RESET MY ACCOUNT BUT IT STILL STAYS THE SAME AND JET MY CONTRACT IS NOT WORKING BAD BAD BAD HOW SHOULD I PAY FOR SOMETHING THAT I DON'T RECEIVE......... PATHETIC

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2017, 11:42
Official

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Sept 2017, 08:32
Official

Dear Mr Meyer,

Great news your matter has been resolved and I hope you faith in Vodacom has been restored.

Regards,

Cassandra