Vodacom is pathetic - happy to take your money but service is revolting

Item: Vodacom
Rating: 1
Author: Louise F

3 months later to have a credit note put through for a double charge on my account. Clearly a Vodacom error but yet I get messages everyday (3 times a day) asking me to pay and then they have the audacity to suspend my service.

so many calls later and still no credit passed. HOW HARD CAN IT BE????

Clearly very hard for Vodacom.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

26 Mar 2018, 10:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Mar 2018, 10:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Louise F's updateReviewer Update

26 Mar 2018, 15:55

They sent me an email asking for info. I want someone to call me please and someone helpful would be good

Louise F's update26 Mar 2018, 15:55

Reviewer Update

They sent me an email asking for info. I want someone to call me please and someone helpful would be good

Louise F's updateReviewer Update

28 Mar 2018, 19:21

Still waiting for Vodacom to give a damn.

Louise F's update28 Mar 2018, 19:21

Reviewer Update

Still waiting for Vodacom to give a damn.

Vodacom's replyOfficial

10 Apr 2018, 16:40

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic

Vodacom's reply10 Apr 2018, 16:40

Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic