Vodacom is pathetic especially billing department

Today I woke up tp a suspended line on my phone and vodacom fibre causing me to go in a panic as I could not work from home or be online.

I contacted vodacom casually death with the worst agent under the sun telling me she can't do anything not explaining what she seeing on the account.

Turns out that vodacom suspended my account because they incorrectly debited my account statement instead of crediting telling me I owe them R5000 hence my account is suspended...but actually they needed to credit my account because I have over paid.

I have tried and spoken to numerous agents firstly not a soul in billing department in available or able to assist and i keep getting transfered to different department whom i need to re- tell my story over and over and they are just more and more useless.... R280 rand of airtime, all my free minutes plus 2 purchased gigs of data to be able tp Hotspot and work, and 6hours later still nothing has been sorted. They still trying to figure their mess up out and I have to pay the price /BILL!!!!

The last agent I spoke to is still calling me back... this is vodacoms error and not mine so why must I suffer and get this unfair treatment. I can't work amd my day is wasted many Rands later....

All I want is for my bill and statement to be fixed ASAP and for my fibre to be switched back on or reinstated!

PATHETIC to say the least! Best part Is nobody knows!

Sort out your SYSTEMS that keep on showing JACK NOTHING after every agent has been spoken to and start giving actual customer service to your customers.... over 2 decades with vodacom and the customer is always WRONG with this company.

I would love my internet and billing to be sorted out by Monday 12th Dec 2022 else I will be escalating this even further.