Vodacom is pathetic

My son blocked my phone last night i needed to get a Puk number i called customer service and they told me i cannot get a PUK number since the contract was my husband and my husband passed away 3 months ago , the phone is no longer on contract he did not change it to Prepaid... i am so angry because i cannot use my phone now because is blocked the process of claiming an estate takes longer what must i do in the mean time without a phone? This number is mine and i have ported from MTN to Vodacom i do not understand why is it a trainsmash