Vodacom is pathetic

The service from vodacom is absolutely pathetic. I had over 3 gig depleted in a matter of a minute whereas the only applications allowed to use data is whatapp, banking apps and Google maps. I raised this us via Facebook since waiting for consultant telephonically is unbearable and they keep dropping the call. On FB I was told to monitor my usage and I’m not being told what exactly is the fault, how 3Gig can be absorbed in a min and what caused it … no investigation whatsoever into the matter. The same message is being reiterated by the consultant who doesn’t know what depleted my data that I must monitor my settings nor is s/he willing to to escalate the matter to investigate. On the chat I have asked the contact details of the complaints department on numerous occasions because I am to the realisation I must escalate it to you guys then before taking it to the ombudsman, however I am refused such details.

I have uncapped wifi at home and at work, so it’s not a matter of needing the data, however previously this has happened far too many times and this one I will not let it slide… I will take it all the way. Furthermore, my setting hsve not changed for years I have been with yourself and using the one phone… what makes yesterday a lot phenomenal? Please furnish me with contact details of the complaints department so I can lay a formal complaint before taking it further if the outcome is not favourable.