Vodacom is pathetic

I was contacted by a department of vodacom to migrate one of my contracts. The consultant assured me that I was going to pay less than my current billing amount but when the first bill came it was for considerably more. That was almost three months ago and I'm still no closer to getting my account fixed. After countless calls from my side to them, after countless requests to be called back I have to date not received a single call from anybody from vodacom. This is without a doubt the most pathetic excuse for service I have ever had the misfortune of experiencing. Their staff and management lack the empathy and knowledge to assist with what should have been fixed months ago.