Vodacom is pathetic

I have been with Vodacom many many years.

My account is fully paid and up to date. I receive statements not reflecting payments and my line is blocked. I have mailed proof of payments. Vodacom acknowledge payment but the line is still blocked. Everytime I am totd just wait another hour. It's been 4 days. As a person with a disability I need access to a phone. I have sent many emails no responses Many calls. Chatted online via the app. Your social media Customer care on Twitter is rude and not helpful. No responses or the issue being resolved