SV
Shaun V

1 reviews | Active since Aug 2020

03 Sept 2020, 10:27

VODACOM IS PATHETIC!!!!!

FOR 4 MONTHS NOW I HAVE PAID FOR 20GIG OF DATA AND HAVE NOT BEEN ABLE TO ACCESS THIS ON MY PHONE. I HAVE LOGGED SEVERAL CALLS WITH YOUR TECHNICAL, VISITED 3 DIFFERENT VODACOM STORES AND BEEN TO ISTORE TWICE AND RESET MY PHONE.

I NOW GET CUT OFF AS I OWE A R1000 ON MY PREVIOUS BILL WHICH A DELIBERATELY NEVER PAID. I RUN A BUSINESS FROM THE PHONE AND HAVE HAD TO INSTALL WIFI AT R500 A MONTH SO THAT I CAN WORK AND EARN A LIVING.

THIS PROBLEM NEEDS TO BE SORTED TODAY STILL AND MY PHONE NEEDS TO BE REONNECTED AND I WANT TO KNOW WHAT YOU ARE GOING TO DO ABOUT THE MONEY I HAVE PAID FOR A SERVICE I HAVE NOT RECEIVED!!!!!!

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2020, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team