VODACOM IS PATHETIC! CALL CENTRE AGENTS ARE *********

I was called by a call centre agent in October 2021 and told that I was on a legacy contract package that needed to be migrated to a new contract. I last upgraded in May 2019. I specifically asked the agent if I went ahead with, if I would be able to get a new phone in the new few months. The consultant ensured me on a recorded call that I would be able to get a phone in 3 months i.e. February 2022. When trying to do an upgrade this week, I am told that I am locked into a 24 month contract and do not qualify for an upgrade. The Vodacom consultant was DISHONEST and BLATANTLY ****! After hearing that I was ineligible to upgrade my contract, I tried calling the 135 helpdesk number about 3-4 times, but got cut off by the call centre agents (chose option 1: upgrades and cancellations). Seems that they are all in cahoots.

I eventually got hold of a helpful call centre agent (by choosing option 0: "hold to speak to a consultant"). After doing her investigations, this consultant put me in touch with the REWARDSCO helpdesk that processed the upgrade under false pretences. I was told by the REWARDSCO helpdesk resource that the consultant who told me i could get a phone in 3 months "was just trying to make a sale and that I will not be able to upgrade." They will need to revert me back to my old legacy package, and I can then upgrade. This reversal will only be effective from the 1st November 2022. I am still being inconvenienced because of their ********* consultant.

I am a RED VIP PREMIUM customer and have had a TERRIBLE experience with Vodacom. I will be moving to MTN SKY package.