1 reviews | Active since Jan 2017

13 Jan 2017, 09:39

Vodacom is pathetic big time

<p>I have trying to activate my voice mail message service now for the last 4 months without success. All I am getting is a unknown network error. Eventually on the 21 November 2016 a service call with technical depth was logged and I received a job number via sms. I have been phoning in weekly since November 2016 and still today 13 January 2017 my job has NOT being allocated to anyone to resolve. I am now speaking to the resolution depth daily and it takes me at leased 1 and a half hours every day to explain to the operator everything over and over again. You can not speak to anyone except the call centre operators and have now where to go. I went to my local Vodacom store and spoke to the branch manager and he said nothing he can do but to phone the call centre also. Why do you have to wait 3 months for a job to be allocated? Vodacom is totally unapproachable as you can only speak to a uncompetant operator. </p>

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2017, 10:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team