JK
Joann K

1 reviews | Active since Jan 2023

24 Jan 2023, 12:46

Vodacom is Pathetic at helping their Clients....

For 2 weeks, I have tried contacting them, emailing them I even went as far as using messenger to get someone to sort out my account, which they have made a mess off. But with no luck. They promise to phone back, they never do. You send emails to ALL the different accounts and nobody responds to your emails. In my 20 years of having a Vodacom account I have had such BAD BAD BAD SERVICE..... I think this is a good time to change service providers.

0
Replies (3)
Vodacom
Vodacom's reply24 Jan 2023, 13:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JK
Joann K's update25 Jan 2023, 08:42
Reviewer Update
SO NO PHONE CALL YESTERDAY, NO ANSWER ON THE EMAIL I SENT NOTHING..........I WAS IN A URGENT SITUATION THIS MORNING WHERE I NEEDED MY PHONE.........BUT I STILL HAVE NO SERVICE.... ABSOLUTELY SHOCKING PATHETIC SERVICE EVER. HOW AM I STILL WITH THIS PROVIDER...... THE MOST *********** COMPANY I HAVE EVER HAD TO DEAL WITH.... AND IF I RECEIVE A RESPONSE ON THIS REVIEW SAYING SOMEONE WILL CONTACT IT BETTER BE TO ACTIVATE MY ACCOUNT IMMEDIATELY, AND TO FIX THE MESS YOU MAD..............
JK
Joann K's update25 Jan 2023, 08:43
Reviewer Update
SORRY I MEANT TO SAY MADE, BUT I AM MAD, ANGRY MAD.........