MM
Mahjiedahh M
1 reviews | Active since Nov 2011
02 Apr 2022, 07:08
Vodacom is pathetic at follow up service
I upgraded my tablet contract using Vodacom direct as they called me and gave me a good offer. When the tablet arrived, I was not happy with the size and request a return. To cut a long story short, a request made 11 March 2022 has not been finalized, and nowcrhe want to bill me for a racket which I have not used and they are delayed in collecting. Pathetic of you vodacom!!! A month to collect an item!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Apr 2022, 09:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2022, 09:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Mahjiedahh M's updateReviewer Update
04 Apr 2022, 20:32They responded on the 3rd of April, the 4th and 5th April have passed with not means of making contact with me.... Empty promises vodacom, empty promises.
MM
Mahjiedahh M's update04 Apr 2022, 20:32
Reviewer Update
They responded on the 3rd of April, the 4th and 5th April have passed with not means of making contact with me.... Empty promises vodacom, empty promises.