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Tanja R
1 reviews | Active since Apr 2015
01 Nov 2020, 15:58
VODACOM IS PATHETIC AND *****ING MY AIRTIME
GOOD DAY....
I RECEIVE MY CONTRACT MONEY ON THE ON MY PHONE ON THE 1ST OF EACH MONTH... IVE NEVER HAD A PROBLEM
MY MONEY IS NOT LOADED ON MY ACCOUNT. LOGGED A COMPLAINT WITH VODACOM AND THE REFUNDED ME R110 FOR GOD ALONE KNOWS WHAT.... I'M NOT AN IDIOT... I RUN MY PHONE FROM OUR FIBRE AT HOME... I HAVE SMS MESSAGES TO SAY THAT I HAVE USED R0 OUT TO BUNDLE TODAY...
NOW R120 IS MISSING OUT OF MY VODACOM AIRTIME...
I WILL BE ADDRESSING THIS MATTER AND LOGGING A COMPLAINT AGAINST VODACOM AT ICAASA...
IVE HAD IT NOW WITH YOUR TERRIBLE SERVICE AND HOW YOU ***** AIRTIME... IM NOT PAYING FOR AIRTIME I DIDNT EVEN USE!!!!!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
01 Nov 2020, 18:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2020, 18:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tanja R's updateReviewer Update
02 Nov 2020, 14:27PLEASE NOTE::: NOTHING WAS RESOLVED... I WOULD LIKE TO CANCEL MY CONTRACT WITH IMMEDIATE EFFECT WITH VODACOM... I WILL BE TAKING MY CASE TO SOCIAL MEDIA TO WARN PEOPLE HOW VODACOM *****S. AND WILL ALSO BE MAKING A CASE WITH ICAASA AGAINST YOU... THE CONTRACT YOU PHONED ME FOR TO UPGRADE WAS NOT EVEN LOADED!!!!! IM SICK AND TIRED OF VODACOM....
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Tanja R's update02 Nov 2020, 14:27
Reviewer Update
PLEASE NOTE::: NOTHING WAS RESOLVED... I WOULD LIKE TO CANCEL MY CONTRACT WITH IMMEDIATE EFFECT WITH VODACOM... I WILL BE TAKING MY CASE TO SOCIAL MEDIA TO WARN PEOPLE HOW VODACOM *****S. AND WILL ALSO BE MAKING A CASE WITH ICAASA AGAINST YOU... THE CONTRACT YOU PHONED ME FOR TO UPGRADE WAS NOT EVEN LOADED!!!!! IM SICK AND TIRED OF VODACOM....