IV
Ilse V

1 reviews | Active since Sept 2017

29 Dec 2020, 11:45

VODACOM IS PATHETIC AND HARD UP FOR CASH

A few months ago I wrote a review of Vodacom where we called numerous times to cancel the contract only to be charged again for the contract. We received a call from a guy named Lance who ensured us that that month will be the last payment. That month being October 2020. For November 2020 we were just charged again. It was a small amount of about R100 but enquired directly at Vodacom Somerset Mall to be told that amount is mandatory and that will be the last. We actually shouldn't be surprised that for December 2020 Vodacom deducted AGAIN!!!

I have never had ANY problems with Vodacom up until now. It really is ridiculous and when they call you all they say is there is nothing they can do. I know I am only one customer out of the billions they have, but I am exactly that, THEIR CUSTOMER and not they mine. Its pathetic and disgusting that they are so hard up for cash that they keep deducting.

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2020, 13:48
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team