Vodacom is Pathetic, ALL I NEED IS A ****ING SIM SWOP

My was ****** on the 23rd of October 2022. My Bf is the account holder who ahs been making all the calls. Since Friday the 4th of November 2022 I've been trying to do a sim swop and what a ****ING hassle it has been. On Friday called customer care and the sim swop was done. I waited 24 hours, Saturday evening no signal on my sim card. I called again they said the sim swop was unsuccessful. Sunday morning went to Vodacom Blue route store. I was told they could not help without an affidavit as I could not pass security questions. Note that my phone was contract then in August 2022 it became prepaid. Monday afternoon we tried the sim swop again. It was unsuccessful and the person we spoke to explained how we could not do the sim swop at home because even though my number is not on contract anymore I cant buy an ordinary sim card and do the sim swop. So I dont know how the person on Friday, Saturday and Sunday coudln't explain this. On Sunday is store I asked the lady can I buy any sim and she said yes. That makes no sense because you can only get a contract sim card at Vodacom, How did they lady that works there not know that or advise that???? Tuesday morning I went to Hyper Vodacom chatz. They told me the sim swop was successful and I need to wait 4 hours. It still never worked. Phoned in again they told me my account is on Pre-Legal and needs to be moved to Settled. We tried to get ahold of the subscribers collection at 17:45pm, They close that 18:00pm and therefore nobody picked up. Today, Wednesday my bf called the subscribers collections and they changed the status to Settled. She said 2 hours and then it will work. after 2 hours my bf called again and they said it can take up to 5 hours. We waited 6 hours now and its still not working!!! Phoned again, and guess what they said???? They said the sim swop was unsuccessful... Now *** actually!!! Is Vodacom full of *********** staff? How can I go instore twice and they still cant help me??? this is absolutely pathetic!!! I need my cell number back for my icloud, my banking for my work etc.... How can it take almost a week to complete a ****ing simple sim swop!!!!