Vodacom is pathetic

today I went to vodashop in wonderpark around 09:00, my iPhone had a water damage and I wanted to book it and buy the new one as well, I found the lady by the name of Koketso on the door I greeted and she rep**** as if I’m forcing her, she asked how can she assist me I told her about the water damage and she dismissed me immediately without even trying to be accommodating at all, another guy intervened and called me inside trying to help me I gave him the phone and password so he can switch off the find my iPhone, he succeeded and told me the person who should book my phone in for repairs it’s Koketso 😩, she left the door and she was wondering around the mall and the time was around 09:25, they just opened and she came back after 40 mins and the guy asked her to assist me with booking my phone, again with the attitude no she can’t I must drive to Centurion to ask if the screen is blank how can she be sure if the phone won’t be returned to the store by the technicians, it’s a waste of time, I asked the guy to call the manager and she jumped out of her chair and rushed to talk to the manager by the name of Dingaan who came to attend me after 10mins of listening to Koketso and he never said anything when I explained my situation he just said I can take it forward there’s nothing I can do Vodacom Shop *** Dealer ID:14813