JE
Japie E

1 reviews | Active since Nov 2017

24 Apr 2020, 13:01

VODACOM IS PATHETIC!!!!!

When I app**** at Mweb for an account I receive an email account included.

I app**** for Vodacom Fibre, first time I spoke to them they said I get my fibre line and an email account, now that I want to activate the email account, they tell me sorry no email accounts on fibre products, so now I pay more for vodacom fibre only then what I paid for at mweb and telkom together, pay more for less services.

How can they start a service without having everything in place??? I must now pay R650 p/m for vodacom that is R70 more then with mweb and telkom, plus I must pay an additional R99 p/m to keep my mweb email accounts running so now it is R169 p/m extra.

Vodacom staff is also *********** to work with clients.

I cancelled my vodacom mobile and promised myself never again. But now that I need fibre, they think they are to good, and set fibre only to be provided by them.

VODACOM IS PATHETIC!!!!!

0
Replies (1)
Vodacom
Vodacom's reply24 Apr 2020, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team