Vodacom is pathetic.

I took out a fibre deal on contract, 3 payments have been debited from my account for the last 3 months for a service I am not yet using because im still waiting for it to be installed. I contacted them numerous times and did a address change, was told installation would then take place the next week. One of my references is - Ur ticket number is SR ***. It is absolute pathetic from vodacom, I have received no communication from their side at all. Im still waiting however my patience is running out and I would like to know if and when it does get installed will they give me the 3 months worth of data or how do they suppose this is gonna work or should I just pay 3 months for a service im not using???