DB
Deon B

1 reviews | Active since Sept 2016

02 Sept 2016, 13:47

Vodacom is pathetic!

<p>I have made a dispute on my account in July of my account being more than my contract is they credit me after according to me my account was up to date and I paid R3030 they said to me the credit was given 5100 plus min and then for July and August I did not receive any statement to show Hou they structured the credit as from day one one I didn't receive any statement up to today my phone was on for 2months now this morning I woke up and I saw my phone WAs suspended I phone sins 8 :15am till now 1:09pm I spoke to a lady that I have the recording at first she told masonry I have credit they will reinstate the the service imididtly then after a hour they said they can't reinstate the the account I have to pay R7000 plus min and I said no way I phone in again and said I had credit they said ok I have to pay R4000 plus min so I said please check if they said I must go pay R3030 plus min and I went to pay I phone them back now they say I need to pay a n other R4000 before they can reinstate my account I want to get out of this contract as I am not paying the amount I used to with the same contract as the prefiece 2 years my account is almost R2000 more each month I can take it have to dispute every month I don't want this contract anymore as they knew they over charge with data and they gave me credit and now I am sitting with a R7000 account after 2months of no statements or any info on my account.</p>

0
Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 15:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team