1 reviews | Active since Sept 2016
Vodacom is pathetic!
<p>I have made a dispute on my account in July of my account being more than my contract is they credit me after according to me my account was up to date and I paid R3030 they said to me the credit was given 5100 plus min and then for July and August I did not receive any statement to show Hou they structured the credit as from day one one I didn't receive any statement up to today my phone was on for 2months now this morning I woke up and I saw my phone WAs suspended I phone sins 8 :15am till now 1:09pm I spoke to a lady that I have the recording at first she told masonry I have credit they will reinstate the the service imididtly then after a hour they said they can't reinstate the the account I have to pay R7000 plus min and I said no way I phone in again and said I had credit they said ok I have to pay R4000 plus min so I said please check if they said I must go pay R3030 plus min and I went to pay I phone them back now they say I need to pay a n other R4000 before they can reinstate my account I want to get out of this contract as I am not paying the amount I used to with the same contract as the prefiece 2 years my account is almost R2000 more each month I can take it have to dispute every month I don't want this contract anymore as they knew they over charge with data and they gave me credit and now I am sitting with a R7000 account after 2months of no statements or any info on my account.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
