Vodacom Is Pathetic

Good afternoon.

I am beyond frustrated, annoyed, disappointed, irritated and quite frankly at my wits end.

I upgraded my 2 cellphone contracts with vodacom in June. My 1 contract was perfect, the device worked well and the contract was perfect. The 9ther contract the device was faulty, which we brought in on day 4 and never recieved a brand new device as the contract clearly stated, instead it went in for "repairs" which was also a big waste of my time, then they collected the device and I have not heard a single thing from them since they took my device 3 weeks ago. I am still paying for the device and I don't have it which I think is unbelievable. I called in on Friday the 14th to check up on the contract reversal and money creditation. They then canceled the WRONG contract! I am beyond irritated and I cannot believe the service I have received with vodacom.

It has been 3 months and I DON'T have 9ne device and my OTHER device has been canceled.

I want to cancel both contracts with vodacom and I am so fed up with them however NONE of the managers can answer my calls and NONE of them can sort this issue out.

I refuse to accept this service any longer as this is now a joke.

Regards Manuella ***