VODACOM IS PATHETIC

<p>I recently upgraded my contract only to find out when the debit order went off -i upgraded to soon so now i am paying for two devices, the consultant did not tell me this. Then the package i took out comes with FREE screen insurance however i have been charged for that too. Called vodacom for a refun of this charge no one assists me one consultant keeps trandering me to the other its frustrating . i am still waiting for my refund i was promised a call back nothing yet. I want this money debited back to me without further delay as everymonth i am having issues with my account every single month more is being debited from my account that what it should be. This is the most frustrating network ever and the nice part is NO CONSULTANT CAN HELP ME. Vodacom should train their staff properly so that we as customers know what we getting ourselves in to</p>