1 reviews | Active since May 2016

17 Aug 2016, 14:51

vodacom is pathetic

<p>I was lookin to take out a new contract </p> <p> I app**** on line on woman's day (9th of august). This was for a s7 with a galaxy tab for 579pm. After applying online it said that a consultant will get back to me within 24hrs. No one got back to me even on Thursday as Wednesday was a public holiday. So i called vodacom on Friday to find out what's happening with my contract application and they said that the deal changed from 579 to 589. I app**** for it at 579 and they have to honour that! I am a good customer to vodacom. I have two contracts already and because of this unpleasant experience I'm not going to renew them as i will move to a difference service provider. Thank u for the **** service and incompetency vodacom. </p>

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2016, 05:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team