Vodacom is pathetic

Vodacom customer service is pathetic. Did you know that the department is operated by a robot by the name Tobi?? So when you send an email to customer service, they reply a link to Tobi. But you see, Tobi has very limited answers to your requests/complaints. When your inquiry is not on his list, he can not help you. Try to explain this to customer service and all they do is to send you another link to Tobi...and another, and another!!! So the conclusion is that either the humans working at customer service can not read or write, or there are no humans working in customer service department. Therefore Vodacom should not even get 1 star. Their service suck big time.