Vodacom is pathetic

Where to begin?? i have been struggling with vodacom from April 2020 to receive my invoice and itemized billing automatically and vodacom charges me for this and i don't receive the invoices?!?!?! every month i have to phone vodacom, speak to a consultant and they have to send me this manually which is pathetic!!! i have logged a complaint end of may at vodacom where i said i don't want feedback or anything via email, i want someone to phone me and sort it out and do you think this has happened?? no!!!! i have been a client for over 15 years now and i am on the verge of leaving vodacom and joining cell c or mtn. also been struggling with the signal where i live since 2017 and still nothing has improved!!!! please stop paying the ceo's and managers millions in bonuses and rather reinvest in signals to be improved. why do we pay so much for "services" that is non existing ????