GM
Gabriel M

1 reviews | Active since Mar 2020

12 Jun 2022, 08:40

Vodacom is pathetic

If I had a choice I would cancel my contract. Vodacom is pathetic with their stupid consultants. I paid R400 on the 03 June 2022 using online payment they then decided to suspend my services. I then paid another amount which I was owing. Guess what still my services are suspended. I have send proof of payment 4 times which they still have not processed . I went back to Capitec yesterday to explain the situation. I was then told Vodacom that need to process my payment since R400 was out of my account.The Vodacom finance department does not even take calls they just hang up. I was at Capitec yesterday trying to call them until it was 1pm. After hanging up they do not bother to callback. ****ed up services. Is funny cause when they are desperate to give us contracts they act all nice. Masepa fela I am so angry shame. I want a option to cancel my contract and I won't pay any fees cause your services are ***. Also please authorize capitec to return the money into my bank since your acting stupid as if I did not make any payment. Do not respond ngwee we will call cause you won't... I am tired of explaining the same situation 100 times. I have been calling and sending emails. Simple process the R400 I paid or authorize Vodacom to return in back into my account. Thank you

0
Replies (1)
Vodacom
Vodacom's reply12 Jun 2022, 17:07
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team