Vodacom is pathetic

I took out a contract for a tablet online months ago. Had problems using it as the Sim card wasn't ricca'd and the closest Vodacom store was unable to help me because it was an online purchase.

I then called Vodacom to cancel the contact and the tablet was returned. The courier to collect the tablet was organised by Vodacom. This was within the first week of purchasing the damn thing.

Months later, Vodacom deducts money from my bank account and I receive a statement via email. I reversed the transaction and called Vodacom. After being sent from one department to another, no consultant seems to be able to resolve the issue, some will even hang up and cut the call.

I really don't know what must happen now. But I refuse to pay for something that was long returned because someone at Vodacom just isn't doing their job. Emails go unanswered. Calls are fruitless.

Vodacom is beyond pathetic. Stay away from purchasing from Vodacom online.....you will have a serious headache. Just stay away from Vodacom.