HVdm
Heidi Van der merwe
1 reviews | Active since Oct 2022
18 Jul 2024, 19:48
Vodacom is pathetic
Well we have called . Vodacom made promises again the wifi is of from this morning intill know. Vodacom is really pathetic. But we must still pay vodacom even if the wifi os ****in off. Cause we can't cancel the contract. This is so unexeptable cause we must still pay them but no internet. Att all the whole day know every ****in 2nd day. They do not want us to cancel at all if we do we must pay 25000 but they do not deliver a service. How can't we brake the contract but they do. Cause they do not deliver the service that was promised in the first place. Vodacom really this is somer *** . Why do you want us to pay but do not deliver a service at all? You're service is up to ****!!!!
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Replies (2)
Vodacom's replyOfficial
19 Jul 2024, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Jul 2024, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
HVdm
Heidi Van der merwe's updateReviewer Update
19 Jul 2024, 09:52I'm on the phone I called you guys you did not call us 2 days without internet the day before too same problem everyday the same ****in problem. You guys do not solve ****all. But you eeting our money. You can't deliver a service but you take money what the ****. You guys are breaking contract cause you do not deliver a service that was promised in the first place. We need to call you every ****in day. It's getting ridiculous know. I was on the phone again know. And ask what the problem. The lady help to conect again but told me that if it happens we must unplug and plug in again if it does not work call you guys again. So we must call everyday apparently to get internet and we are ****in paying . You are up to **** you are breaking contract . You do not ****in deliver services that was promised in the first place everyday problems with vodacom
HVdm
Heidi Van der merwe's update19 Jul 2024, 09:52
Reviewer Update
I'm on the phone I called you guys you did not call us 2 days without internet the day before too same problem everyday the same ****in problem. You guys do not solve ****all. But you eeting our money. You can't deliver a service but you take money what the ****. You guys are breaking contract cause you do not deliver a service that was promised in the first place. We need to call you every ****in day. It's getting ridiculous know. I was on the phone again know. And ask what the problem. The lady help to conect again but told me that if it happens we must unplug and plug in again if it does not work call you guys again. So we must call everyday apparently to get internet and we are ****in paying . You are up to **** you are breaking contract . You do not ****in deliver services that was promised in the first place everyday problems with vodacom