AF
Anneke F

1 reviews | Active since Nov 2020

30 Nov 2020, 16:43

Vodacom is pathetic

Multiple times attempted to cancel contract with in the time frame stated in the contract. No cancelation was done. Coninues debit ordes deducted. Its impossible to get any consultent to speak to you. They keep on cutting calls. But yet claim to value customers. This is the worst service i have ever received. Nobody gets back to you after requesting call back.

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2020, 07:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team