Vodacom is Pathetic

I am utterly DISGUSTED by Vodacom's service and communication! I have 2 Contracts with Vodacom and app**** for an upgrade last week Friday which was approved and processed according to the man I spoke to over the phone, the confirmation of delivery department just needed to call me to arrange delivery. They called once and I missed the call. Ever since then I have been calling and trying to speak to the correct department to arrange the delivery of my new phone. I logged multiple calls and left 3 possible numbers for them to call me back on at anytime. They called once yesterday and when I answered they just put down the phone. When I called today to follow-up for what seems like the hundredth time, they told me that the order was never confirmed. They finally put me through to the lady that has been 'trying' to contact me regarding confirmation of my order. She was very unclear on the phone and sounded like she had no interest in helping me at all despite the week of waiting and calling and following up for my phone. She has now finally confirmed my order and said that my phone will be delivered tomorrow or Monday. This is absolutely pathetic service by Vodacom! Why does it take 6 days to confirm an order and then I need to wait longer. This upgrade was incredibly urgent and now Vodacom has wasted my time. I am considering cancelling all my contracts with Vodacom all together and advising everybody I know to stay away from them.