DS
Dewald S

1 reviews | Active since Oct 2014

11 Mar 2019, 09:37

Vodacom is pathetic!!!!

Last year October I switched from FNB to Investec meaning that my debit order is going to be stopped, I infromed Vodacom and they told me that I should just pay via EFT for the next three months and then the debit order will automatically stop! Did that, R650 in penalty fees further, I payed everything including those penalty fees even though I shouldn't have!! Now EVERY month they suspend my account and I have to call them every half hour to ask to activate it again with no success!!!! EVERY single month I do my payments and send the proof of payment to ********** and still they suspend it!!! VODACOM YOU ARE PATHETIC AND I WILL NEVER RENEW OR GET A NEW CONTRATC WITH YOU AGAIN!!!!!

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Replies (1)
Vodacom
Vodacom's reply11 Mar 2019, 11:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team