Vodacom is pathetic

The most ridiculous service I’ve ever experienced.

How long does it take to rectify a error done by your employees? In May 2018 I had two contracts with Vodacom, so I went in store to cancel the one when the contract ends and upgrade the other number. Specified repeatedly which number is to be canceled and which to upgrade. Because the store has to wait for phones to be delivered, you have to return after a few days to collect it, I left the store without the new phone. Returned a few days later to collect the handset. The same gentleman who was assisting gave me a number to call on the 1st of June to do a cancellation for the number I wasn’t using anymore, and handed me the handset for the number I upgraded.

Come 1st of June I call the number I was given to cancel the number I wasn’t using anymore, only to be told that it’s not going to be possible as an upgrade was recently done on that number.

At this moment I’m confused and head to another Vodacom store and they confirmed this big mess up and told me to return to the gent that did the upgrade.

The back and forth I’ve done from May/June 2018 to date have not been fruitful, because Im told to wait for a call from head office, which has never happened. I’ve been really patient but having to pay for 2 contracts for all these months to only receive airtime on one number, and with no one taking accountability and ensuring that this get rectified.

Needless to say, it’s enough to move to a new service provider.

I need the correction to be done and reimbursed for all the amounts deducted for a number that isn’t in use anymore.