Vodacom is pathetic

So this happend. Me and my mother went to get me a new contract. Special was phone with airtime data and sms and a router with data. They wrote on the sim cards which one i should put in where. So i activated the phone so long went and activated my banking and told everyone this is my new number. As you all know doing this takes time and effort. After about 2 weeks i tried to phone and realized i could not do so And since this was a new month of June there were suppose to be minutes on there but there was not. So after a lot of phone calls and going in to the shop They made a fault in activating the wrong sim to the wrong number. So now they tell me i must swap the sim cards. As it was their fault i told them sorry i don't have another day to go to the bank and do the setup again. and i wanted them to fix it because it was their fault. So they did try and it worked for a week and then all of a sudden my account was off no data no min no sms. Cause they cancelled the contract. And the easiest way for them to fix their freaking mistake was letting the manager call me and tell me i must pay more to take out another contract option then it will be fixed quicker. i mean *** to fix your mistake i must pay more?????? mmmm no. so Another month ended i have been uploading data so that i can use my phone and then all of a sudden R17259.37 has just been deducted of my mothers account. Is this how vodacom deals with their mistakes lets just bill the people and move on? This is pathetic