HK
Hannes K

1 reviews | Active since Oct 2013

02 Aug 2017, 09:41

Vodacom is Pathetic

<p>This is my fourth letter to Vodacom.They keep billing/overcharging me over R400 a month.After 3 letters on hello peter they only reply with a letter stating that i must inform them where the problem is.If they can just call me then we can sort evything out over the phone cause if i try to phone you dont get hold of the right person.I also discovered on 1 June that i am subscribed to some "world Play" NONSENSE,although i wasnt even using my phone the time they say i "subscribed".On the 1 June IMMEDIATELY after i got the sms subscription,i phoned the 111 Vodacom nr.They assured me everything is cancelled,gues what,en d June i was billed over R400.So obviously i phoned Vodacom again and they said all wasnt cancelled.......so their poor service is costing me money.I cancelled everything again and gues again....end july i paid another R400 to them because Vodacom just told me everything was NOT cancelled.I mean what else must i do than on the 1 June phoning them and they assured me all is defionately cancelled,well it wasnt and i am coughning up AGAIN and AGAIN.Vodacom dont know what they are doing and their loayl customers for over 10 years now with big cellphone contracts must be treated like DIRT!!!!!!.</p> <p> </p> <p>Vodacom disgust me ,how can you ever beleive what they say to you .If they make mistakes you as the client must "SHUT UP AND PAY PAY PAY.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"</p>

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2017, 09:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team