1 reviews | Active since Oct 2013
Vodacom is Pathetic
<p>This is my fourth letter to Vodacom.They keep billing/overcharging me over R400 a month.After 3 letters on hello peter they only reply with a letter stating that i must inform them where the problem is.If they can just call me then we can sort evything out over the phone cause if i try to phone you dont get hold of the right person.I also discovered on 1 June that i am subscribed to some "world Play" NONSENSE,although i wasnt even using my phone the time they say i "subscribed".On the 1 June IMMEDIATELY after i got the sms subscription,i phoned the 111 Vodacom nr.They assured me everything is cancelled,gues what,en d June i was billed over R400.So obviously i phoned Vodacom again and they said all wasnt cancelled.......so their poor service is costing me money.I cancelled everything again and gues again....end july i paid another R400 to them because Vodacom just told me everything was NOT cancelled.I mean what else must i do than on the 1 June phoning them and they assured me all is defionately cancelled,well it wasnt and i am coughning up AGAIN and AGAIN.Vodacom dont know what they are doing and their loayl customers for over 10 years now with big cellphone contracts must be treated like DIRT!!!!!!.</p> <p> </p> <p>Vodacom disgust me ,how can you ever beleive what they say to you .If they make mistakes you as the client must "SHUT UP AND PAY PAY PAY.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
