1 reviews | Active since May 2017

05 May 2017, 13:43

Vodacom is PATHETIC!!!

<p>I have made an EFT payment to Vodacom, as i have many times before, in November 2016. To date they have still not acknowledged this payment and is now threatening me with legal action. I have sent email after email after email, everytime on their request to a different email address. After yet ANOTHER query from my side, and emailing AGAIN to another email address, i get a message to acknowledge if my query was resolved, and if not, reply NO. So i did. Low and behold i get an instant call back. Explain my entire situation AGAIN, and get a promise that they will look into it and get back to me "by 09:00" the next morning. It is 3 days later and guess what?........ I'm STILL WAITING!!!!! </p>

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Replies (1)
Vodacom
Vodacom's reply05 May 2017, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team