LP
LeighAnn P

1 reviews | Active since Mar 2017

15 Mar 2017, 12:32

Vodacom Is PATHETIC!!!!

<p>I have been busy with vodacom since last year trying to resolve a query.</p> <p>I upgraded my contract last year October and yes I understand that for the remainder of 3 months i need to pay the original handset but the 3 months are over and yet i still get billed.</p> <p>I phoned Vodacom on numerous occasions i have 2 reference numbers and everytime i simply get an sms to say the query has been resolved, I then phone again and i get told that the query is not actually resolved.</p> <p>I have had the fantastic experience of also speaking to a supervisor and her then putting the phone down on me.</p> <p> </p> <p>I cannot believe how pathetic their customer service is and that they are so *********** that they are still not able to resolve the query yet everytime i phone they can see immediately what the problem is.</p> <p> </p> <p>I have absolutely had it with Vodacom they are the most pathetic and stupidest bunch of idiots i have ever had to deal with.</p> <p> </p> <p>Customer Service my ass!</p> <p> </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply15 Mar 2017, 12:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Mar 2017, 11:03
Official

Dear Leigh-Anne,

Your query is resolved.

Regards,

Cassandra

LP
LeighAnn P's update22 Mar 2017, 18:57
Reviewer Update

Hi Cassandra

Thank you for your feedback, but unfortunately it is still not resolved. I got a phone call today to say that R600 would be credited from my account and that I would get a new statement sent to me. I called 111 to see if it has been corrected and only an amount of roughly R270 has been credited.

I appreciate that amount being credited but why yet again say one thing and do another.

Why after every phone call do I get yet a different answer to my query.

It is completely frustrating.