1 reviews | Active since Mar 2017
Vodacom Is PATHETIC!!!!
<p>I have been busy with vodacom since last year trying to resolve a query.</p> <p>I upgraded my contract last year October and yes I understand that for the remainder of 3 months i need to pay the original handset but the 3 months are over and yet i still get billed.</p> <p>I phoned Vodacom on numerous occasions i have 2 reference numbers and everytime i simply get an sms to say the query has been resolved, I then phone again and i get told that the query is not actually resolved.</p> <p>I have had the fantastic experience of also speaking to a supervisor and her then putting the phone down on me.</p> <p> </p> <p>I cannot believe how pathetic their customer service is and that they are so *********** that they are still not able to resolve the query yet everytime i phone they can see immediately what the problem is.</p> <p> </p> <p>I have absolutely had it with Vodacom they are the most pathetic and stupidest bunch of idiots i have ever had to deal with.</p> <p> </p> <p>Customer Service my ass!</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Leigh-Anne,
Your query is resolved.
Regards,
Cassandra
Dear Leigh-Anne,
Your query is resolved.
Regards,
Cassandra
Hi Cassandra
Thank you for your feedback, but unfortunately it is still not resolved. I got a phone call today to say that R600 would be credited from my account and that I would get a new statement sent to me. I called 111 to see if it has been corrected and only an amount of roughly R270 has been credited.
I appreciate that amount being credited but why yet again say one thing and do another.
Why after every phone call do I get yet a different answer to my query.
It is completely frustrating.
Hi Cassandra
Thank you for your feedback, but unfortunately it is still not resolved. I got a phone call today to say that R600 would be credited from my account and that I would get a new statement sent to me. I called 111 to see if it has been corrected and only an amount of roughly R270 has been credited.
I appreciate that amount being credited but why yet again say one thing and do another.
Why after every phone call do I get yet a different answer to my query.
It is completely frustrating.
