1 reviews | Active since Jan 2017

03 Mar 2017, 13:22

Vodacom is pathetic !

<p>I am so sick Of this pathetic company !!!</p> <p> </p> <p>this is the 3rd time my phone has been suspended ..... I am a VIP contract holder , and my account is up to date . They debited R3500 off my account 3 days ago , yet suspend my account . </p> <p> </p> <p>After calling accounts and them not been able to tell me what the problem is , they transfer me to another department , which ends up putting the phone down on me , after holding for over 20 min !!!!</p> <p> </p> <p>i then drive to a Vodacom store , and sit for an hour , while they try and figure out what the problem is !!!! They then tell me that the system did it to me , and they have to log a request for my phone to be connected again . </p> <p> </p> <p>All my work gets gets done on my phone , and it has still not been connected !!!! </p> <p> </p> <p>Phoneless , and cant do my work .. all because of incompetence !!!! </p> <p> </p> <p>Pathetic company ! </p>

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2017, 13:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team