VODACOM IS PATHETIC!!!!!!!!!!!!

I have to be honest VODACOM SUCKS!!!!!! there was 2 payments deducted from account one on 28 March one on 31st march, I asked for a refund of the double payment on the 1st of april, After i have done exactly what they requested like send Proof of Bank account, Proof of statement, proof of payment Everything, They Said 7 days it is now 20 days Later and Yet NOTHING everyday they give me a new 7 day period everyday they say sorry it has not been done, NO MANAGER TO SPEAK TO SUPERVISOR TO SPEAK TO, useless company *********** staff that has no clue how to handle a refund, or as a matter of fact know how to do anything, all i want is a REFUNDD of a double payment of my account, it is absolutely shocking at how bad you are with customer service there is zero sense of urgency whatsoever Not that you realy care i mean you have millions of customer so why give a **** about one of them, 25 year same number, never missed a single payment or never been late with a payment, yet ask something simple like a refund, There is actualy not a living person to speak to at the refunds department funny thing is for a company that works with phones there is no phone number for complaints or refunds, ****** pathetic company vodacom sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!, I hope you lose a lot of customers