Vodacom is paap

It’s been almost 3 weeks since I was vetted and approved for fibre installation (mind you Vodacom is the only provider that can install this fibre in our complex), to date no one has called to apologise for the delayed or missed appointments. 2 missed installation dates. A call to escalate this was made on my behalf this past Monday. Still no one has called to advise who will be coming to install and when. I have already cancelled my contract with RAIN and now my contract bill is in the region on 30K’s. This is very disappointing and unfortunate for me since we can’t have an alternative fibre installed in our estate. If I had a choice I would have app**** for an alternative service provider.