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elizabeth M

1 reviews | Active since Dec 2016

27 Mar 2017, 15:47

Vodacom is over charnging on Data

<p>in the last week i recharged with 4 * 100mb which did not last me a day i called the custmer care line saturday evenning was assited by Omphile Dikeledi who gave good service i must say he did a great job but he failed to get me to speak to his ops manager who was not on duty at the time what a joke he caled sunday twice and this morning i receice 20mb on top of the 400mb that they have robed off me they are giving me olnly 20mb i refuse to continue with such a service provider i mean if vodacom think they can ***** from us and compesate us with a quater of what they took from me they must think twice i have had this problem since 2016 and i have been reporting it i even told them i will leave vodacom if my problem is nopt resolved and the answer was there is nothing they can do for the best network in the country it is a joke and i will get all my friends and family to leave voda com and i will go on socail media and speak about this enough is enough vodacom is *****ing from the poor and the supervisors are so useless i refuse to speak to them the service is appauling it stinks and i am done with vodacom i rather go on telkom where their rates are a ffordable </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply27 Mar 2017, 19:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Apr 2017, 10:29
Official

The reported incident has been reviewed and addressed,

Kindly refer to our correspondence communicated.

Warmest regards

Elroy